Refund Policy

Last updated: March 31, 2026

1. Overview

At Couponify, we want you to be completely satisfied with our service. This Refund Policy outlines the circumstances under which we provide refunds and how to request one.

2. Subscription Refunds

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our service within the first 14 days of your initial subscription, you may request a full refund.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Request must be made within 14 days of initial purchase
• The subscription must be for a new account (not a renewal)
• API usage must be under 1,000 total requests
• No violations of our Terms of Service

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 14-day period
• Enterprise plans with custom agreements
• Accounts terminated for Terms of Service violations
• Partial month usage after the refund period

5. How to Request a Refund

To request a refund, please contact our support team at billing@couponify.ai with the following information:

• Your account email address
• Date of purchase
• Reason for the refund request

6. Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, the refund will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear.

7. Account Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period. No refunds are provided for the remaining time in your billing cycle unless you are within the 14-day refund period.

8. Plan Downgrades

If you downgrade your plan, the change will take effect at the start of your next billing cycle. No prorated refunds are provided for plan downgrades.

9. Disputes

If you have a dispute regarding a charge, please contact us at billing@couponify.ai before initiating a chargeback with your payment provider. We are committed to resolving any billing issues promptly and fairly.

10. Contact Us

For any questions regarding this Refund Policy, please contact us at billing@couponify.ai.